Return Policy

If you need to return one of our products, it needs to be returned to the place of purchase.  Only products purchased directly from BedRug Inc, or from this website can be returned to us and this address. 

If you've decided to return an item to us please follow the procedure:

1. Contact BedRug, Inc. Customer Service Department at 1-800-462-8435 and request a "30-Day Money-Back Guarantee" return form. The return form can be emailed, faxed or mailed. A copy of the proper procedure to re-box the BedRug will be included.

2. Return the completed form and a copy of the retail sales receipt including date of purchase to BedRug Inc.  Attn: Customer Service Department. Or email at sales@bedrug.com.

3. Upon receipt of the return form at BedRug, a "return authorization number" will be issued. 

4. Return the product to BedRug, Inc., clearly writing the Return Authorization Number on the outside of the return shipping box. Note: It is critical that the BedRug is rolled correctly, fabric to the outside and foam on the inside of the roll. Failure to roll properly may result in damage to the BedRug and the possibility of voiding this reimbursement agreement. Contact Customer Service for assistance in packaging the BedRug.

5. Upon arrival of the returned product, BedRug, Inc. will issue a reimbursement check in the amount charged for the BedRug on the original sales receipt. The check will be issued in the name of the retail customer, (person or company indicated on the original sales receipt,) and mailed back to the original place of delivery. Please allow 4 to 6 weeks for the refund to be processed.

NOTICE: BedRug Inc., reserves the right to change or modify the terms and procedures relating to the 30-Day Money Back Guarantee at any time, without notice.

BedRug Inc. only refunds the return shipping costs if the product has a manufacturing defect or as a result of our error. We will provide you with a pre-paid freight label to return the product(s) to us in this situation.

Items returned for any other reasons are at the customer expense. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product". Shipping must be prepaid for all returns of this nature. We do not accept C.O.D. returns.

Please return to:
BedRug Inc.
635 Old Hickory Blvd.
Old Hickory, TN 37138

 

 

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